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Booking Terms and Conditions


1. Booking and payments

1.1 In order to confirm your chosen Booking, you must pay a 33% non-refundable deposit, (or full payment if booking within 2 months of the date of your check-in). By paying you confirm you have read and accept our published terms & conditions.

1.2 Your Booking is confirmed and a contract between you and Mill Farm Devon will exist when we receive payment of the deposit and send you a booking confirmation. This booking confirmation will normally be sent out within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email ( Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

1.3 Where a deposit has been paid, full balance payment will be due 2 months in advance of your check in date and an invoice will be sent to you two weeks prior to this date, where applicable, by email. If payment has not been received after the two weeks, then with regret, we may cancel your Booking.


2. Cancellation and Amendment by You

2.1 Any cancellation or amendment request must be sent to us by email to, ( and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes by calling 07759931216. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.

2.2 Any amendments to your booking or cancellations made by you, at any time, may incur a £55 administration fee at our discretion

2.3 General Cancellation Charges:

2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.

2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 2 months before check in date.

2.3.3 Cancellation of any holiday after it has been paid in full and at a date 2 months or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.

2.3.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality. The same applies for Pandemics.

2.3.5. We strongly recommend that you take out Travel Insurance to cover all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. 


2.4 General Amendment Charges:

2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £55 administration fee.


2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.  Any promotions must be applied at booking or arranged in advance.

3. Changes and Cancellations by Ourselves

We will inform you as soon as reasonably possible if the we need to make a significant change to your confirmed Arrangements or to cancel them.


4. Complaints

In the event that you have any complaint about your stay, please notify us as soon as possible. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible. It’s important to us to know that you’ve enjoyed your stay or if anything could have been improved.


5. Pricing

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.


6. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the features and extras available may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you.


(2) subject to availability, change your booking dates to dates when the pricing can be honored and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded.


(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.


7. Our Responsibility for your Booking

Your contract is with us and our booking conditions apply. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected).

7.1 Alpacas

We will do our best to provide one complimentary alpaca experience per booking subject to availability.

Poor weather conditions, animal welfare and outside commitments may limit the sessions. You may need to share with other guests 

Experiences are not available on your leaving day.

Early booking should help to avoid disappointment.

Alpacas are moved between paddocks to maintain the standard of grazing available at our absolute discretion.

There is no cash alternative.


8. Dogs

All three properties are dog friendly and we accept 2 well behaved small, to medium dogs (small labrador size) over one year old in these properties. Please contact us if you have more than 2 dogs, as we will do our best to accommodate you. Please note dogs must be on a lead whilst outside the lodge and on the premises for the protection of our livestock and your dog. Dogs must not be left alone in the accommodation. Please note dogs are not allowed on the beds and we expect you to clear up after your dog. There is a bin provided for disposal of dog waste. Your dogs must be free from parasites and pests

9 Visa, passport and health requirements.

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with ourselves, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.


10. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details carefully and take them with you on holiday.



11. Special requests

If you have any special requests, please let us know at the time of booking and we will do our best to accommodate you.



12. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.

Please note the property is for the exclusive use of our booked guests only.

13.Use of lake

You are welcome fish in the lake at your own risk.
Please see the information folder for advice and guidance.

Lifebuoys are provided at the jetties and around the lake. Please see the information pack for locations.

Please note that anyone fishing on our property must be in possession of a valid EA fishing license.
Barbless hooks must be used, and all fish must be returned to the water.

You are responsible for your own and your parties safety at all times, we advise you to take out your own insurance



14. Smoking

We operate a "No Smoking" policy in the accommodation, please be considerate to our other guests. This includes Vaping. If you feel you must smoke please go outside and use the metal container provided by the bins for BBQ ash for disposal.



15. Electrical Vehicle Charging Policy


1. About this policy


1.1 This policy sets our how Electric Vehicles (EV) should be recharged while

at the Property and the responsibilities of EV owners in respect of safe


1.2 Any reference to ‘Property’ in this policy is a reference to the Property

including any garden, grounds, outbuildings, garages or communal spaces.

1.3 This policy forms part of our contract with you. A breach of this policy will

constitute a breach of the contract between us.


2. Who does this policy apply to?


2.1 This policy applies to all members of the Booking Party and such other

visitors of the Property. It shall be the responsibility of the Lead Guest to

inform all members of the Booking Party and any visitors of this policy.


3. What is an Electric Vehicle?


3.1 For the purpose of this policy an EV is any vehicle that uses electric

motors, either fully or partially, to drive its wheels. It will derive some or all

its power from rechargeable batteries which requires connection to the

electricity grid (plug-in). This includes fully chargeable and plug-in hybrid

cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and

tracked vehicles.


4. Domestic chargers are not permitted at the Property


4.1 Most EVs are supplied with a domestic charger, commonly known as a

‘granny charger’; or a ‘trickle charger’. These cables recharge the EV using

a domestic power source via a 3-pin wall socket and are not suitable for use in

 the property.

4.2 Domestic chargers are not suitable for use in the Property and will create a

fire hazard. The use of domestic chargers is strictly forbidden.

4.3 We retain the right to carry out reasonable inspection, on a without notice

basis, to ensure that granny chargers are not in use in the Property.

4.4 You are solely liable for any damage or loss suffered by us as a result of

your unauthorised use of domestic chargers.


5. Dedicated charging points


5.1 The Property has one dedicated charge point, a Zappi 7kw untethered unit with a type 2 socket, located at the main house.

It is the user’s sole responsibility to supply a suitable

charging cable to avail of the DCP.

5.2 DCPs are exclusively for the use of the Booking Party, our staff and

approved contractors. Visitors to the Property who do not comprise the

Booking Party are not permitted to use the facilities without our express


5.3 DCPs are subject to fair usage and the following energy consumption



First hour £4 per hour

1-3 hours £4 per hour

3+ hours [Not permitted without our express permission]


such charges shall be applied to the Booking and subsequently settled upon

Check-Out in accordance with the Guest Terms.


5.4 You must not:


(a) use a DCP if you are not authorised to do so;

(b) use any splitting cables or modify the DCP in any way;

(c) smoke in the vicinity of any DCP;

(d) use the DCP for any commercial EV such as a taxi, ridesourcing

or ridesharing EV (such as Uber, Lyft or similar services); delivery

or transport EVs including buses or for any other commercial


(e) occupy a DCP once charging of the EV is complete or once your

fair usage period in accordance with the table at 5.3 ends. We

reserve the right to charge a reasonable fee where you fail to

remove your EV from the DCP.


5.5 DCP spaces must not be occupied, or access impeded, by non-EV

Vehicles or EV vehicles not using the DCP for charging purposes.

5.6 We do not guarantee the availability of a DCP and unavailability of the

DCP shall not constitute a breach of our Guest Terms.

5.7 Authorisation for the use of a DCP during your Stay must be made prior to

Booking. We reserve the right to withdraw this authority at any time and for

any reason.

5.8 Use of the DCP is at the owner’s own risk and we do not accept any liability

for loss or damage sustained by you or your EV as a result of using the

DCP unless the damage was caused directly by our negligence.

5.9 You shall be responsible to us for any damage to the DCP or loss suffered

by us caused by your use of the DCP.

16. Wifi


We provide free wifi for your enjoyment during your stay subject to a fair use policy. Whilst we have never had any issues, we do not guarantee speeds or reliability of the connection and accept no responsibility for any failure of the system causing it to be slow or unavailable. You should take steps to ensure your safety online, no liability is accepted for damage or security breach to your devices.


17.Your Responsibilities

Please note that you have a contract with Mill Farm Devon. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Ourselves, the Property and other guests and their property. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the we will be the final judge on our Property), or illegally, the we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you.  Any refund for so doing will be at the entire discretion of Ourselves. In addition, we reserve the right to sue the guest for any loss, damage or injury caused to the ourselves, the Property or to other guests and/or their property. Please do not remove towels from the property. You are responsible for the supervision of any children in your party at all times. The lakes on the property are deep and unguarded please use caution in and around them.

Please leave the property as you found it, clean and tidy. We reserve the right to charge additional cleaning fees.

Electricity is provided for your stay and is subject to a fair use policy. Under no circumstances are you to bring electrical appliances to Mill Farm, other than laptops and phone chargers, without explicit written permission. This includes air conditioning units. Guest appliances have not been PAT tested and could invalidate our insurance. We will levy a charge if we find they have been operating without consent


18. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions. Mill Farm Devon, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.



19. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.

20. CCTV

CCTV operates on this site for the purposes of crime prevention. Any recordings are overwritten on a weekly basis, we do not retain any recordings unless there is a good reason to do so.

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