Book with confidence. If we are unable to provide your holiday due to Covid 19 lock down we will refund you less an admin charge of £25. You should obtain travel insurance to cover for illness and injury. All other T's & C's remain the same.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit, (or full payment if booking within 2 months of the date of your check-in).
1.2 Your Booking is confirmed and a contract between you and Mill Farm Devon will exist when we receive payment of the deposit and send you a booking confirmation. This booking confirmation will normally be sent out within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email (firstname.lastname@example.org). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.3 Where a deposit has been paid, full balance payment will be due 2 months in advance of your check in date and an invoice will be sent to you two weeks prior to this date, where applicable, by email. If payment has not been received after the two weeks, then with regret, we may cancel your Booking.
2. Cancellation and Amendment by You
2.1 Any cancellation or amendment request must be sent to us by email to, (email@example.com) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes by calling 07759931216. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your booking or cancellations made by you, at any time, may incur a £25 administration fee at our discretion
2.3 General Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 2 months before check in date.
2.3.3 Cancellation of any holiday after it has been paid in full and at a date 2 months or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.3.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to our cancellation terms and no refund will be offered. We strongly recommend that you take out a travel insurance policy which covers this eventuality. The same applies for Pandemics.
2.3.5. We strongly recommend that you take out Travel Insurance to cover all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
2.4 General Amendment Charges:
2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability and may incur a £25 administration fee.
2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price. Any promotions must be applied at booking or arranged in advance.
Should lock-down be imposed and we are unable to provide your holiday we will refund you less an admin fee. You should arrange travel insurance to cover for sickness or injury before or during your holiday.
Should you suspect you may have contracted, or have come into contact with someone who may have been infected with Covid-19 prior to your holiday, you must follow the government guidelines on isolation within your own home. Whilst we will not be able to automatically refund due to you having to self isolate, we will do all we can to re-book your week and if we do so, we will refund your holiday payment, less any additional costs we may have incurred. Therefore, the earlier we are notified the easier this would be.
If you or a member of your family start to show symptoms whilst staying at one of our properties, you must advise us (by phone or text) and return home immediately.
If for any reason you are unable to do so, you will need to notify us straight away. You will be responsible for the rental costs for any additional time at our property and for compensation to future guests due to us having to cancel them at short notice.
We appreciate this could be a worry for you but there are insurance companies that will cover you in this situation.
Whilst staying with us you are expected to adhere to the government Covid 19 guidance, current at the time of your stay.
3. Changes and Cancellations by Ourselves
We will inform you as soon as reasonably possible if the we need to make a significant change to your confirmed Arrangements or to cancel them.
In the event that you have any complaint about your stay, please notify us as soon as possible. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint and so make your stay as enjoyable as possible. It’s important to us to know that you’ve enjoyed your stay or if anything could have been improved.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the features and extras available may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you.
(2) subject to availability, change your booking dates to dates when the pricing can be honored and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded.
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
7. Our Responsibility for your Booking
Your contract is with us and our booking conditions apply. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected).
CCTV operates on the site for the purposes of crime prevention.
All three properties are dog friendly and we accept 2 well behaved small, to medium dogs (spaniel size) over one year old in these properties. Please contact us if you have more than 2 dogs, as we will do our best to accommodate you. Please note dogs must be on a lead whilst outside the lodge and on the premises for the protection of our livestock and your dog. Dogs must not be left alone in the accommodation. Please note dogs are not allowed on the beds and we expect you to clear up after your dog, their is a bin provided for disposal of dog waste. Your dogs must be free from parasites and pests
9 Visa, passport and health requirements.
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with ourselves, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday.
You are strongly recommended to take out personal travel insurance for all members of your party. We will not be able to make any amendments to your booking or offer any form of refund within 10 weeks of your check in date under any circumstances. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details carefully and take them with you on holiday.
11. Special requests
If you have any special requests, please let us know at the time of booking and we will do our best to accommodate you.
12. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.
Please note the property is for the exclusive use of our guests only.
13.Use of lake
You are welcome fish in the lake at your own risk.
Please see the information folder for advice and guidance.
Lifebuoys are provided at the jetties and around the lake. Please see the information pack for locations.
Please note that anyone fishing on our property must be in possession of a valid EA fishing license.
Barbless hooks must be used, and all fish must be returned to the water.
You are responsible for your own and your parties safety at all times, we advise you to take out your own insurance
We operate a "No Smoking" policy in the accommodation, please be considerate to our other guests. This includes Vaping. If you feel you must smoke please go outside and use the metal container provided by the bins for BBQ ash for disposal.
15. Electric Vehicle charging
We have no facility to charge electric vehicles (EV). We do not have a dedicated EV charging point, nor do we have a power socket either indoors or outdoors that is suitably rated, protected and certified as safe for use for charging an EV or for plugging in a lead that is routed outdoors. We recommend you research where EV charging stations are located prior to your stay.
We provide free wifi for your enjoyment during your stay. Whilst we have never had any issues, we do not guarantee speeds or reliability of the connection and accept no responsibility for any failure of the system causing it to be slow or unavailable.
Please note that you have a contract with Mill Farm Devon. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Ourselves, the Property and other guests and their property. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which the we will be the final judge on our Property), or illegally, the we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of Ourselves. In addition, we reserve the right to sue the guest for any loss, damage or injury caused to the ourselves, the Property or to other guests and/or their property. Please do not remove towels from the property. You are responsible for the supervision of any children in your party at all times. The lakes on the property are deep and unguarded please use caution in and around them.
Please leave the property as you found it, clean and tidy. A used laundry hamper will be provided for your use on Friday afternoon please follow the instructions on it. We reserve the right to charge additional cleaning fees.
18. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.